Privacy Policy

Effective Date: August 19, 2026

Ortiz Stone Restoration respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, online advertising forms, phone calls, text messages, and other communications.

Information We Collect

We may collect information you voluntarily provide, including:

• First and last name

• Email address

• Phone number

• ZIP code or service location

• Type of service requested

• Photographs, videos, and descriptions of your project

• Other information you provide when requesting an estimate or communicating with us

We may also receive limited technical information through our website and advertising services, such as browser information, device information, website activity, and the advertisement or search that directed you to our website.

How We Use Your Information

We may use your information to:

• Respond to quote and service requests

• Contact you by telephone, text message, or email

• Review photographs and project details

• Prepare estimates and schedule services

• Provide customer service and project updates

• Improve our website, advertising, and services

• Measure the effectiveness of our advertising

• Prevent fraud, spam, or misuse of our forms

• Comply with applicable legal requirements

Calls and Text Messages

If you provide your telephone number, you authorize Ortiz Stone Restoration to contact you regarding your inquiry, estimate, appointment, or service. Message and data rates may apply. Consent to receive communications is not a condition of purchase. You may ask us to stop sending text messages at any time by replying STOP.

Google Ads and Third-Party Services

We may use services provided by Google and other technology providers to display advertisements, process lead-form submissions, measure website activity, track advertising performance, and communicate with prospective customers.

When you submit information through a Google-hosted lead form, Google may process that information according to Google’s own privacy policies and terms. We may also use website hosting, analytics, email, invoicing, scheduling, and communication providers that process information only as necessary to provide their services.

Information Sharing

Ortiz Stone Restoration does not sell your personal information. We may share information with service providers that help us operate our website, advertising, communications, scheduling, invoicing, or customer-service systems. We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or legal rights.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, and comply with legal obligations.

We use reasonable administrative and technical measures to protect personal information. However, no website, email, text message, or online transmission can be guaranteed to be completely secure.

Your Choices

You may request that we correct or delete personal information we maintain about you, subject to applicable legal and business-record requirements. You may also ask us to stop using your information for marketing communications.

For questions about this Privacy Policy or your personal information, contact:

Ortiz Stone Restoration

Houston, Texas

Email: ortizstone561@gmail.com

Phone: 929-391-9872

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